FIX: FFXIV Unexpected Error DX11

Steam users may often encounter this error message FFXIV Unexpected Error DX11 in Final Fantasy XIV (FFXIV) which is one of the famous online multiplayer games. This error indicates that there is a problem or issue related to DirectX 11 (DX11) which is one of the versions of DirectX. The DirectX is a collection of APIs (Application Programming Interfaces) developed by Microsoft that handle multimedia tasks, including graphics and sound, in Windows-based applications, including games.

Causes Behind FFXIV Unexpected Error DX11

The FFXIV Unexpected Error DX11 issue can be caused by various factors, and the solutions may vary depending on the specific conditions. Here are some common reasons for the error:

Graphics Driver Issues:

Sometimes this error occurred due to the use of outdated graphics drivers. 


To fix this issue, ensure that the Graphics Drivers are up-to-date. Follow these steps to update it:

  1. Press Win + X and select Device Manager from the menu.
FFXIV Unexpected Error DX11
  1. Expand the Display adapters category to see your graphics card. Right-click on your graphics card name.
  2. Select Update driver from the context menu.
Display adapters
  • After that, 2 options will appear that will allow you to download the latest version of Graphics Cards Automatically or Manually.
download the latest version of Graphics Cards Automatically or Manually.
  • If you choose the option Search Automatically for Drivers
    • Windows will connect to the internet and search for the latest driver software for your graphics card. If it finds a newer version, it will prompt you to download and install it.
    • Install the Updated Driver by following the on-screen instructions.
    • Restart Your Computer to apply changes.
  • Otherwise, if you want to download drivers manually follow these steps:
    • Visit the official website of the graphics card manufacturer (NVIDIA, AMD, or Intel).
    • Download the latest drivers.
    • Choose the Browse my computer for driver software option.
    • Click on Let me pick from a list of available drivers on my computer. 
    • Then, click Have Disk and browse to the location where you saved the downloaded driver. 
    • Select the driver file and click OK.
    • Complete the Installation process.
    • Then, Restart Your Computer to apply changes.

Hopefully, this error will be resolved after updating the graphic drivers. I not, try the next method.

Check System Requirements:

Ensure that your computer meets the minimum system requirements for FFXIV, especially for DirectX 11. Make sure your graphics card supports DirectX 11.

DirectX Issues:

Maybe DirectX 11 is outdated or has some problem that is the cause of the error.

Solution: Make sure that DirectX is up-to-date. Download and install the latest version of DirectX from the official Microsoft website. Additionally, try to reinstall DirectX to fix any potential corruption.

Incompatible Graphics Settings:

Sometimes incompatible graphic card setting is the reason behind this error.

Solution: Try adjusting the graphics settings in the FFXIV launcher. 

  • Open the FFXIV launcher, Go to the Config icon
  • Set DirectX 11 Support to off. 

Disabling DirectX 11 support may resolve this error. See if it works in your case otherwise, go to the next step.

  • Select Graphics Settings. 

Lowering the graphics settings or switching between DirectX 11 and DirectX 9 may help resolve the issue. Experiment with different settings to find a configuration that works.

Disable SLI Feature

Try this method if you are an NVIDIA GPU user otherwise, go to the next method. 

Solution: Disable the SLI feature from the NVIDIA control panel. Many FFXIV(Final Fantasy 14 players have reported that they fixed this error by disabling the SLI feature.

Disable Overlay Programs:

The third-party overlay programs can interfere with the game and raise this error. 

Solution: Some players have experienced that by disabling the overlay programs (e.g., Discord overlay, MSI Afterburner, etc.) they get rid of this error. So, try to disable it, and see if it works for you.

Firewall and Antivirus Interference:

Security software may interfere with the game execution.

Solution: Make sure that firewall or antivirus software is not blocking FFXIV. Add the game to the exceptions list in the security software to prevent this error.

Contact Support:

If none of the above methods work, try to contact with Square Enix team. They will help you to indicate the root cause behind this error also they will guide you on how to fix the error.


In this article, we have discussed the causes of the FFXIV Unexpected Error DX11 error along with its corresponding solutions. Try to apply these methods one by one, hopefully, you will get rid of this annoying error.

Happy Learning 🙂

Jerry Richard
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